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Terms & Conditions

Heritage Tile, LLC represents a family of tile brands and collections, including the Subway Ceramics collection of historic American heritage tilework. These Terms and Conditions of Sale apply to all collections and companies that are part of the Heritage Tile, LLC group.


Tile installation techniques should conform to standard industry methods as specified by The Tile Council of North America (www.tileusa.com). Refer to specific Installation & Care Guidelines for respective collections.

Care & Maintenance:

Glazed tile surfaces should be cleaned routinely with an appropriate, non oil-based household or commercial cleaner. Routine cleaners should never contain acids or ammonia. Acids can damage the grout and glazed surface of the tile, and ammonia can discolor the grout. Never use abrasive materials that are capable of scratching the glazed tile surface. ALWAYS test in a small area PRIOR to usage of any installation/tile/cleaning/maintenance product to determine whether the product you are about to apply serves its intended purpose.

Payment Terms:

All materials are purchased with 50% down payment due upon placement of order. The balance is due prior to shipment. Payment may be made by check, credit card or bank funds transfer.

Send checks to: Heritage Tile 222 Lake St. Oak Park, IL 60302


Prices are FOB regional distribution point. Orders over $100 will require a signature at time of delivery; a waiver to opt out of the signature requirement is available. The waiver states that the customer assumes full responsibility for the order when the order is shipped.


All Heritage Tile Collections materials are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of installation. Installation constitutes acceptance of the product. Damage to product caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by this warranty. Variations in shade and crazing are inherent characteristics thereof and are not defects. Product may vary from control sample as per industry practices. Variations in thickness will be allowed as per industry standards. No warranties are made against crazing, scratching or wear due to: improper installation-including improper alteration of the surface with sealers or grout, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents. Heritage Tile, LLC hereby disclaims implied warranties including that of Merchantability and Fitness for a Particular Purpose and any liability for special, incidental or consequential damages. USAGE CONSTITUTES ACCEPTANCE.

Please see our Shipping & Returns Policy for additional information regarding your order.