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Shipping & Returns Policy

Shipping:

Available shipping methods are FedEx or common carrier freight. We reserve the right to override a carrier specified on the Purchase Order when an alternative is deemed more appropriate. All shipping costs must be either prepaid or billed to the purchaser’s own shipping account.


Upon Delivery:

Each Subway Ceramics order is carefully checked for accurate fulfillment and packed for a safe delivery. Upon receipt, immediately inspect your order against the Packing List on each shipping carton for quantity, and for any shipping damage. Contact Heritage Tile LLC immediately if any problems exist.


Claims:

Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. All claims for fulfillment discrepancies or materials damaged in shipment must be presented in writing to Heritage Tile, LLC within five days of delivery. No claims can be made once material has been installed.


Returns:

No returns are accepted after 30 days. Field Tile returns are not accepted. Special order or custom items cannot be returned. Returned materials will not be accepted without a Returned Material Authorization form (RMA). Returned material must be shipped with the same care and protection against damage that it was initially shipped with. Only materials received in re-saleable condition will qualify for a credit. Restocking fee: 25%. Contact [email protected] to initiate your return process.

Batchelder Tile field paver returns are not accepted. Special order or custom items cannot be returned. Returned materials will not be accepted without a Returned Material Authorization form (RMA).


Oak Park Showroom Returns:

Stock items, hand delivered in resalable condition to Oak Park location within 90 days are accepted for full refund. Non stock items are not accepted for return.


Please see our Terms & Conditions for additional information regarding orders.